We’ve outlined these terms to ensure clarity and a smooth experience for both you and our team.

TO SECURE YOUR BOOKING
+ Complete all required details (location, contact person, staff info, etc.).
+ Full payment must be made in one transaction (no split payments).

+ Last-minute bookings (within 2-3 days) must be paid via PayPal (3.5% fee applies).

+ Cash payments on the day can not accepted.

+ All details and payments must be finalised 48 hours before the event.

PAYMENT POLICY

+ No booking is confirmed without full payment.

+ Payment must be made by one person in one transaction.

+ Minimum charge covers 6 full-paying guests (children 15 and under are not included in this count).

+ Cocktail & Mocktail Guests $30 AUD per guest

+ Kids 12 and under: $20 AUD per person. Kids 13 and above are considered a Mocktail Guest.

Peak Dates: NYE, Christmas, etc, may have a surcharge or increased minimum number of guests.

 

DATE & TIME CHANGES

+ No changes are permitted within 48 hours of the event.

+ At least 7 days’ notice is required for changes (subject to availability).

CANCELLATIONS

+ We do not offer refunds for party cancellations.

+ 14 + days notice: Full credit note valid for 36 months.

+ 7–13 days notice: 50% credit note valid for 36 months.

+ Less than 7 days' notice: No credit or refund.

+ Any changes 48 hours – 7 days before the event are at management's discretion.

+ Documentation can be provided for travel insurance claims if needed.

 

Should Cocoloco need to cancel your event for any reason, you’ll receive a full refund or alternate date option.

 

EVENT DETAILS

+ Increases to guest numbers must be communicated at least 48 hours in advance.

+ Unbooked additional guests will be charged $30 AUD each in cash before the party starts. We can accommodate up to 2 extra guests at the time of the party. These guests will not receive a Fresh Coconut as part of our service.

+ Accurate venue and guest details must be provided upfront.

+ Villa staff must be contactable prior to the event (in case our team can not get hold of you)

+ Permission from the villa is your responsibility. If the event is halted by villa staff, police, or local authorities, no refund will be issued and lost time cannot be made up at the end of the party.
+ Please note that we capture photos and videos at parties for our own marketing purposes. Should you not want this, please advise in advance. We do not supply footage directly to guests, but happy to tag and share on socials when the final product has been created.

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PARTY RULES

+ Guests must remain respectful to staff at all times.

+ If staff feel unsafe or compromised, they will leave immediately without a refund.

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HAVE FUN!
Don’t forget to tag us on social media:

@cocolocoinbali

#cocolocoinbali #gonuts

 

If you have any further questions, feel free to reach out.

Cocoloco in Bali x